How can we make this guarantee, you ask?
This is because we are confident that: 1. You only get healthy specimens. 2. You only receive the fishes by fast, reliable method of shipping. (Fastest air flight from Bangkok to your airport) 3. Professional packing decreases the odds of DOAs.
So, here's our personal promise to you:
If your fishes do not arrive alive or if they die within 24 hours after receiving them at the airport, we will replace them for FREE. The following conditions apply:
1. You must take immediate delivery of your order upon its arrival. 2. Please make sure that your water quality is good. 3. You must acclimate the new arrival fishes. We will replace the dead specimen on your next order. Our guarantee does not cover the cost of shipping or applicable box charge. |