Please
also see our Terms and Conditions
This page contains
answers to commonly asked questions, we'll be adding to this list
as more questions are asked.
- How
can I get a copy of your price list?
- How
do I place an order and how long will I get my products?
- Are
there any discounts given?
- How
are items packed for shipping and how much is the packing charge?
- What
is the dimension and weight of the box?
- Do
you have any minimum order policy?
- What
fishes are not allowed to be exported from Thailand?
- Does
Jeda Aquarium guarantee live arrival?
- What
should I do if I discover DOA (Death On Arrival)?
- I
still have questions, how can I contact you?
How can I get a copy of your price list?
You have
to fill in our request form in order to get our price list.
You
are assured that we take your privacy very seriously and we
do not do anything to your information other than for the purpose
of keeping track customers. You may choose not to receive email
from us when you fill in the form.
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How do I place an order and how long will I get my products?
You place
your order using our online secure form. We'll get back to you
within 24 hours to advice you on the shopping cost and answer
questions or requests made during ordering.
(Currently our secure area is down. Please
email us your order with the product codes and quantities.)
You may choose to order using your credit card or by bank wire transfer (SWIFT).
Once you confirm your order and your payment received, we will quarantine the fishes and ship them within 7 days. Shipment is made via plane and normally will reach you within 48 hours (depending on the destination). In any case, shipment time is also subject to the availability of air cargo space for the destination required.
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Are there any discounts given?
Discount
information are only available to approved members. Occasionally
we also give exceptionally high discounts on promotional items.
Our prices are precisely calculated and kept as low as possible so that we do not compromise quality for lower prices. Unless you're ordering huge quantities of items, we normally do not offer any further discounts. Possible discounts for high quantity orders depend on the momentary availability of the items and must be arranged individually for each order. You'll have the opportunity to send us your messages in the order form.
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How are items packed for shipping and how much is the packing charge?
Items are packed in double oxygenated bags and stored inside a polyfoam carton with an additional outer paper carton. We always assure that the items are properly packed with adequate amount of water and oxygen and securely sealed for the shipment.
We charge
a $US8 packing fee per box for discus and betta and $US6.50
per box for all other fishes.
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What is the dimension and weight of the box?
The
dimension of the boxes are 60 x 45 x 30 cm. (23.6 x 17.7 x 11.8
in)
The average weight per box (packed) is about 16 to 28kg (about
35.3 to 61.7 pound)
depending on the type of fish and the packing density involved.
Packing charge per box : US$8 for fishes that need individual
packing (e.g. Discus, Bettas, Arowanas), US$6.50 for other fishes.
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Do you have any minimum order policy?
Our minimum order is US$500 per order. For each variety of fish, you can order 1/2 box of one variety combined with another 1/2 box of another variety. The only 2 conditions are: (1) the number of fish per box must be the same (10% difference allowed), and (2) Discus and Betta cannot be combined with any other fish in the same box. This is to make sure that the proportion of space taken is fixed for the speediest packing and delivery.
You can enter your packing density preferences in our order form (at the message box provided), however we will not be held responsible for any DOA (Death On Arrival) upon reaching the destination.
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What fishes are not allowed to be exported from Thailand?
|
Common
Names
|
Scientific
Names
|
|
Swarf
Chained Loach
|
Botia
Sidthimunkii
|
|
Freshwater
Batfish
|
Oreoglanis
Sianmensis
|
|
Siamese
Tiger Fish
|
Datnioides
Microlepis
|
|
Malayan
Bonytonque
|
Scleropages
Formosus
|
|
Jullien's
Golden-Price
|
Probarbus
Jullieni
|
|
Mekong
Giant Catfish
|
Pangasianodon
Gigas
|
|
Monterey
PLatyfish
|
Xiphophorus
Couchianus
|
|
Sixblotched
Archer
|
Toxotes
Chatareus
|
|
Fourspined
Archer
|
Toxotes
Juculatror
|
|
Fiveblotched
Archer
|
Toxotes
Microlepis
|
Source from The Bangkok Fisheries Department of ThailandThe above fishes are not allowed to be exported out of Thailand. Only in cases where you can provide official documents specifying that the import request is for scientific experiments, then we may be able to ship you these items. Please know that these fishes have become scarce in our country and we may not be able to obtain them in large quantities.
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Does Jeda Aquarium guarantee live arrival?
You have
read it all over, and it is a way we strive to bring in confidence
from you. We do guarantee 100% live arrival!
Please
see our guarantees information in the About
You page.
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What should I do if I discover DOA (Death On Arrival)?
Immediately
investigate for obvious cause of the deaths - are the box sealed
properly? Are the bags leaking? Send us an email with detailed
description (with clear pictures of the dead fishes) within
24hours after receiving the fishes.
In
the event of loss due to flight delays or mishandling by airplane,
we advice you to check the fishes immediately upon the receipt
at the airport, preferrably with the personnel who bring out
your boxes.Claims should be immediately lodged directly
to the airline concerned. If you do not carry out the above
procedures, you risk the possibilities of getting your claims
rejected. Please note that we are not liable for such DOAs.
In any event, you're advised to keep us informed.
Please read the Terms and Condition
page for more information on the issue.
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I still have questions, how can I contact you?
You're welcomed to contact us for any queries. Please contact us at info@jedaaquarium.com or through our Contact Us page. We will get back to you within 24 hours (excluding weekends).
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I want to see your prices
now.
Please click here to request
our price list.
Not interested? Please do us a favour
by clicking here.
