FAQ


Please also see our Terms and Conditions

This page contains answers to commonly asked questions, we'll be adding to this list as more questions are asked.
  1. How can I get a copy of your price list?
  2. How do I place an order and how long will I get my products?
  3. Are there any discounts given?
  4. How are items packed for shipping and how much is the packing charge?
  5. What is the dimension and weight of the box?
  6. Do you have any minimum order policy?
  7. What fishes are not allowed to be exported from Thailand?
  8. Does Jeda Aquarium guarantee live arrival?
  9. What should I do if I discover DOA (Death On Arrival)?
  10. I still have questions, how can I contact you?

How can I get a copy of your price list?

You have to fill in our request form in order to get our price list. You are assured that we take your privacy very seriously and we do not do anything to your information other than for the purpose of keeping track customers. You may choose not to receive email from us when you fill in the form.

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How do I place an order and how long will I get my products?

You place your order using our online secure form. We'll get back to you within 24 hours to advice you on the shopping cost and answer questions or requests made during ordering.
(Currently our secure area is down. Please email us your order with the product codes and quantities.)

You may choose to order using your credit card or by bank wire transfer (SWIFT).

Once you confirm your order and your payment received, we will quarantine the fishes and ship them within 7 days. Shipment is made via plane and normally will reach you within 48 hours (depending on the destination). In any case, shipment time is also subject to the availability of air cargo space for the destination required.

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Are there any discounts given?

Discount information are only available to approved members. Occasionally we also give exceptionally high discounts on promotional items.

Our prices are precisely calculated and kept as low as possible so that we do not compromise quality for lower prices. Unless you're ordering huge quantities of items, we normally do not offer any further discounts. Possible discounts for high quantity orders depend on the momentary availability of the items and must be arranged individually for each order. You'll have the opportunity to send us your messages in the order form.

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How are items packed for shipping and how much is the packing charge?

Items are packed in double oxygenated bags and stored inside a polyfoam carton with an additional outer paper carton. We always assure that the items are properly packed with adequate amount of water and oxygen and securely sealed for the shipment.

We charge a $US8 packing fee per box for discus and betta and $US6.50 per box for all other fishes.

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What is the dimension and weight of the box?

The dimension of the boxes are 60 x 45 x 30 cm. (23.6 x 17.7 x 11.8 in)
The average weight per box (packed) is about 16 to 28kg (
about 35.3 to 61.7 pound) depending on the type of fish and the packing density involved.

Packing charge per box : US$8 for fishes that need individual packing (e.g. Discus, Bettas, Arowanas), US$6.50 for other fishes
.

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Do you have any minimum order policy?

Our minimum order is US$500 per order. For each variety of fish, you can order 1/2 box of one variety combined with another 1/2 box of another variety. The only 2 conditions are: (1) the number of fish per box must be the same (10% difference allowed), and (2) Discus and Betta cannot be combined with any other fish in the same box. This is to make sure that the proportion of space taken is fixed for the speediest packing and delivery.

You can enter your packing density preferences in our order form (at the message box provided), however we will not be held responsible for any DOA (Death On Arrival) upon reaching the destination.

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What fishes are not allowed to be exported from Thailand?

Common Names
Scientific Names
Swarf Chained Loach
Botia Sidthimunkii
Freshwater Batfish
Oreoglanis Sianmensis
Siamese Tiger Fish
Datnioides Microlepis
Malayan Bonytonque
Scleropages Formosus
Jullien's Golden-Price
Probarbus Jullieni
Mekong Giant Catfish
Pangasianodon Gigas
Monterey PLatyfish
Xiphophorus Couchianus
Sixblotched Archer
Toxotes Chatareus
Fourspined Archer
Toxotes Juculatror
Fiveblotched Archer
Toxotes Microlepis
Source from The Bangkok Fisheries Department of Thailand

The above fishes are not allowed to be exported out of Thailand. Only in cases where you can provide official documents specifying that the import request is for scientific experiments, then we may be able to ship you these items. Please know that these fishes have become scarce in our country and we may not be able to obtain them in large quantities.

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Does Jeda Aquarium guarantee live arrival?

You have read it all over, and it is a way we strive to bring in confidence from you. We do guarantee 100% live arrival!

Please see our guarantees information in the About You page.

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What should I do if I discover DOA (Death On Arrival)?

Immediately investigate for obvious cause of the deaths - are the box sealed properly? Are the bags leaking? Send us an email with detailed description (with clear pictures of the dead fishes) within 24hours after receiving the fishes.

In the event of loss due to flight delays or mishandling by airplane, we advice you to check the fishes immediately upon the receipt at the airport, preferrably with the personnel who bring out your boxes.Claims should be immediately lodged directly to the airline concerned. If you do not carry out the above procedures, you risk the possibilities of getting your claims rejected. Please note that we are not liable for such DOAs. In any event, you're advised to keep us informed.

Please read the Terms and Condition page for more information on the issue.

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I still have questions, how can I contact you?

You're welcomed to contact us for any queries. Please contact us at info@jedaaquarium.com or through our Contact Us page. We will get back to you within 24 hours (excluding weekends).

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