Please kindly read this page carefully before ordering. Thanks.

1. Certificates :
   
   All shipments are accompanied with health certificates for live tropical fishes from The Royal Fisheries Department of Thailand for a fee of $15 per shipment and/or (if you order freshwater plants) Phytosanitary Certificates from The Department of Agriculture of Thailand for a fee of $15 per shipment.
   
   
2. Price :
   
   All prices can be found in our price list. Prices are quoted in US dollars and cents. In addition to the price of the product, we charge a packing fee of US$8 per box for discus and betta, US$6.50 for other fish. There's also a handling fee of US$70 per shipment.
   
   Product prices in our price list are floating prices, which correspond to changes in currency as well as market variations. Prices will be updated as frequently as required. You can assume that the prices seen in the latest version of our price list are the most updated prices, and we'll accept the prices indicated in our list even though the actual prices have changed but not yet updated.
   
   
3. Payment :
   
   Currently we accept only Telegraphic Transfer (Swift).
   
   T/T payments must be made in full to the following account:
   
   Account Name: Jeda Aquarium Limited Partnership
   Account No: 090-2-39326-9
   Bank: Thai Farmer's Bank
   Branch: Bangmod Branch
   Swift Code: TFBSTHBKSUK
   Bank's Address: 2/62 Moo 1,Rama II Road, Bangmod, Jomthong,
   Bangkok, Thailand 10150
   
   Or
   
   Account Name: Chamaiporn Xu
   Account No: 186-0-762994
   Bank: Bangkok Bank Limited
   Branch: Ratburana Branch
   Swift Code: BKKBTHBKB
   Bank's Address: 225/1 Moo 8, Suksawat Road,Ratburana,
   Bangkok, Thailand 10140
   
   
4. Ordering :
   
   All orders are made through our secure order form with a minimum order of $US500. You may also email or fax us your purchase order.
   
   Please note that in order to have access to our price list and protected area, you have to fill in our request form at http://www.jedaaquarium.com/member.html
   
   
5. Delivery :
   
   Fish are quarantined and delivered within 7 working days after full payment is received. This is to allow time for conditioning the fish for export and preparation of necessary documents.
   
   Delivery is also subject to airlines approval of shipping space and customer confirmation of shipment. You must specify at point of purchase what documents are required to avoid delay in shipment.
   
   

6. Packing :
   
   Fishes are packed in polyform boxes. The dimension of the boxes are 60 x 45 x 30 cm. (About 23.6 x 17.7 x 11.8 in)
   
   The weight per box is between 16 to 28kg (About 35.3 to 61.7 pound), depending on the type of fish and packing density involved.
   
   Packing charge per box : US$8 for Discus and Bettas (or others that need individual fish packing), US$6.50 for other fishes.
   
   The packing densities listed on the price list are only indications for fishes packed to endure flight duration excluding unforseen delays during transit. We reserve the right to alter packing density according to the prevailing situations at time of packing to:
   
   - minimise possibilities of DOA (Death On Arrival) while keeping an eye on the absolute need to economise on freight charges.
   - give allowance to sensitivity of the fish being shipped
   
   You will be advised of the changes needed to be made to packing densities before the orders are processed. Buyers bear full responsibility (without DOA guarantees) when they make requests for fixed density packing.
   

7. Guarantee & Claim :
   

   If your fishes do not arrive alive or if they die within 24 hours after receiving them at the airport, we will replace them for FREE.

   The following conditions apply:
   
   1. You must take immediate delivery of your order upon its arrival.
   2. Please make sure that your water quality is good.
   3. You must acclimate the new arrival fishes.

   Under normal flights/shipment conditions our records have shown more than 95% alive on arrival at destination airport.
   
   We will replace the dead specimen on your next order. Pictures of dead fishes must be sent to us immediately within 24 hours after the receipt of the fishes. We only accept quality pictures which clearly reveal the quantity in detail. Our guarantee does not cover the cost of shipping or applicable packing charge.
   

   The guarantee and claims are strictly valid within 24 hours after receiving the fish. Upon discovering DOAs, please report back to us with proves as soon as possible.
   
   Please note that upon discovering evidences pointing towards fraudulences, we obtain the rights to reject the suspected claim. Please be reassured that we do not want to risk losing any honest customer, and we will not terminate a claim without obvious prove. If you have any question regarding this aspect, please contact our customer support for more information.
   

   IMPORTANT:

   In the event of loss due to flight delays or mishandling by airplane, we advice you to check the fishes immediately upon the receipt at the airport, preferrably with the personnel who bring out your boxes.Claims should be immediately lodged directly to the airline concerned. If you do not carry out the above procedures, you risk the possibilities of getting your claims rejected. Please note that we are not liable for such DOAs. In any event, you're advised to keep us informed.

   
   

What more do I need to know before ordering?
If you need more info, please check our FAQ.
If you want to request for our price list, click here.
Not interested? Please do us a favour by clicking here.